Candela GentleMAX Pro

Candela’s specialist dual-wavelength laser hair removal device.

Buy, Sell, or Service Your Candela GentleMAX Pro With GoLaser

Candela GentleMAX Pro At GoLaser

As one of Candela’s latest generation of lasers, the Candela GentleMAX Pro has become one of the most popular devices on the market, excelling at hair removal and other laser treatments. A dual-laser output of 755nm and 1064nm produced by an Alexandrite laser and an Nd:YAG laser, respectively, allows the Candela GentleMAX Pro to treat all skin types safely.

The specialised Candela GentleMAX Pro handpiece enables the use of the device on most areas of the body, with spot sizes of 20mm, 22mm, and 24mm – each can be selected quickly by the practitioner. The revolutionary design and powerful laser combination make the Candela GentleMAX Pro one of the fastest dual-wavelength lasers on the market.

Zimmer Cryo 6 supports the Candela GentleMAX Pro throughout treatment, maintaining complete patient comfort throughout treatment sessions with active cooling technology that maintains skin surface temperature to protect the skin being treated and the surrounding tissue, resulting in a virtually pain-free treatment.

Candela GentleMax Pro Laser Device

Candela GentleMax Pro Features

All Skin

Candela GentleMax Pro can be used on all skin types.

Cooling

Continuous cooling throughout treatment, provided by Zimmer Cryo 6.

Dual Laser

Candela GentleMax Pro features a 755nm Alexandrite laser and a 1064nm Nd:YAG laser.

Speed

Candela GentleMax Pro is one of the world’s fastest dual-wavelength hair removal lasers.

Candela GentleMax Pro
Treatments

The Candela GentleMAX Pro is a versatile laser capable of treating a variety of skin conditions, including:

Laser Hair Removal

Laser hair removal is a cosmetic procedure that uses concentrated light beams to target and destroy hair follicles, reducing or eliminating hair growth.

Spider Veins

Spider veins are small, dilated blood vessels that appear close to the skin’s surface, often looking like red, blue, or purple web-like patterns.

Age Spots

Age spots are flat, dark areas on the skin that develop due to prolonged sun exposure and ageing, typically appearing on areas like the face, hands, and arms.

Skin Pigmentation

Skin pigmentation is a change in the colouring of the skin, which is caused by a variation in the amount and type of melanin produced by skin cells, resulting in abnormal skin tone.

Vascular Anomalies

Vascular anomalies are abnormal growths or formations in blood vessels or lymphatic vessels, which can be present at birth or develop later in life, and can vary widely in severity and appearance.

Telangiectasia

Telangiectasia is a condition where small blood vessels near the surface of the skin become dilated and visible, often appearing as red or purple thread-like lines.

Sun Damaged Skin

Sun-damaged skin refers to skin that has been harmed by excessive exposure to ultraviolet (UV) rays, leading to premature ageing, wrinkles, discolouration, and an increased risk of skin cancer.

CANDELA

Candela GentleMAX Pro Spot Sizes & Treatment Speed

To help you plan session lengths and treatment room scheduling, the following timings are based on a consistent 100 cm² treatment area with light overlap at typical clinical settings. These comparisons give a reliable guide when selecting the appropriate handpiece and spot size for the Candela GentleMAX Pro.

Standard Handpiece (DCD or ACC With Distance Gauges)

– 18 mm: approx. 40 to 60 seconds
– 15 mm: approx. 45 to 75 seconds
– 12 mm: approx. 60 to 90 seconds
– 10 mm: approx. 90 to 150 seconds
– 8 mm: approx. 2 to 3.5 minutes
– 6 mm: approx. 3 to 5 minutes

Speciality Delivery System

– 5 mm: approx. 5 to 8 minutes
– 3 mm: approx. 10 to 15 minutes
– 1.5 mm: approx. 15 to 25 minutes
– 3 x 10 mm rectangle: useful for linear targets, typically between 5 mm and 10 mm timings

Large Spot Delivery System

– 24 mm: approx. 20 to 30 seconds
– 22 mm: approx. 25 to 35 seconds
– 20 mm: approx. 30 to 45 seconds

Overall, spot sizes available include 1.5, 3, 3 x 10, 5, 6, 8, 10, 12, 15, 18, 20, 22, and 24 mm across the Speciality, Standard, and Large Spot Delivery handpieces. Speak to us about servicing, refurbishment, or sales for any Candela GentleMAX Pro handpieces.

Device Cooling & Patient Comfort

Effective epidermal protection is essential for both safety and patient experience during laser procedures. The GentleMAX Pro is designed to integrate cooling directly into the treatment workflow, reducing discomfort while safeguarding the skin. By lowering surface temperature, clinics can treat more efficiently at therapeutic fluences without compromising comfort or outcomes.

Routine checks of cooling performance and delivery components are key to maintaining consistent results, particularly when using larger spot sizes or higher repetition rates. Well-maintained cooling not only improves patient tolerance but also supports smooth stacking and predictable coverage across treatment areas.

ACC & DCDTM Handpiece Options

The GentleMAX Pro handpieces are equipped with integrated cooling options tailored to different clinic preferences. The Air Cooling Compatible (ACC) handpiece connects to external chilled air systems, while the patented Dynamic Cooling Device™ (DCD™) handpiece delivers precise cryogen bursts to the skin for continuous temperature control. Both are designed to maximise comfort and safety across a wide range of treatments.

GoLaser sells, buys, and repairs all Candela GentleMAX Pro handpieces, including ACC and DCD™ options. Contact our team to discuss availability, servicing, or replacement handpieces for your system.

Candela gentlemax pro slider cap cartridge

Consumables & Spare Parts

Keep your GentleMAX Pro running reliably with approved consumables and parts. Consumable items include DCD cryogen canisters, distance gauges and sliders, protective windows, optical fibres, handpiece shells and tips, and filters for the cooling system. Stock levels can vary, so we advise clinics to hold a small buffer of critical spares.

If you need parts or advice on compatibility by serial number, get in touch, and our engineering team will match the correct component set for your device and handpieces.

Preventive Maintenance For Candela GentleMAX Pro

Regular maintenance is essential to maximise uptime and protect the performance of the Candela GentleMAX Pro. Daily visual checks, weekly cleaning, and routine inspections help prevent issues, while annual or usage-based servicing ensures calibration, safety testing, and cooling system verification are all up to standard. High-volume clinics may also benefit from mid-cycle servicing to keep optics clean and replace high-wear items before performance is affected.

At GoLaser, we provide fast, reliable diagnostics, servicing, and repairs to minimise downtime and return your device to optimal condition. Every service includes a detailed report with test results for LPA and insurance compliance. Share your system details with our team and we will advise the most cost-effective route to keep your GentleMAX Pro operating at its best.

Candela Handpiece
Candela gentlemax pro sapphire window

Common Faults & Fault Codes

Candela devices are known for reliability, but the GentleMAX Pro may occasionally display fault codes such as DCD spray faults, low cryogen, interlock errors, overtemperature, or water flow issues. These can stem from consumables, connectors, or internal assemblies and should be checked promptly to protect the system. For quick reference, visit our Candela fault codes page, or contact our engineers if errors persist for guidance on safe checks and next steps.

Technical Specifications

The GentleMAX Pro is a dual-wavelength platform featuring 755 nm Alexandrite and 1064 nm Nd:YAG technology. It delivers fast, versatile treatments across all skin types, with adjustable fluence, pulse width, and repetition rates. See the table below for full specifications.

Feature

Specification
Laser Types Alexandrite & Nd:YAG
Wavelength 755nm, 1064nm
Energy 53 J (Alexandrite) • 80 J (Nd:YAG)
Pulse Duration 0.250 ms to 100 ms
Spot Sizes (Standard)s 6 mm, 8 mm, 10 mm, 12 mm, 15 mm, 18 mm
Specialty / Large Spot Sizes 1.5 mm, 3 mm, 5 mm, 3 × 10 mm; also 20 mm, 22 mm, 24 mm
Beam Delivery Lens-coupled optical fibre + handpiece
Pulse Control Foot switch; finger (hand) switch
Dimensions 107 cm (H) × 46 cm (W) × 69 cm (D)
Weight Approx. 118kg

Candela GentleMAX Pro FAQs

Find the answers to your questions about the Candela GentleMAX Pro in our list of frequently asked questions below:

The Candela GentleMax Pro features two distinct laser types, the ND and Alexandrite lasers, which emit wavelengths of 1064nm and 755nm, respectively. This wide range of precise wavelengths makes the Candela GentleMax Pro an excellent choice for customised laser hair removal treatments.

The Candela GentleMax Pro uses the Alexandrite laser, a type of red light laser, which emits light at a wavelength of 755nm in the infrared spectrum. It is especially effective for skin types I-IV due to its high absorption rate.

The Nd:YAG laser in the Candela GentleMax Pro, with its 1064nm wavelength, penetrates deeper into the skin compared to other lasers. This capability makes it ideal for treating larger areas of the body and effectively removing excess hair. Its specific properties also make it highly effective for darker skin tones.

The Candela GentleMax Pro laser is versatile, suitable for all skin types across the Fitzpatrick scale (I-VI) and effective on all hair types, from very fine to very coarse. It utilises the 755nm Alexandrite laser for skin types I-III and switches to the 1064nm ND
laser for skin types IV-VI.

The Candela GentleMax Pro offers versatility in treating different body areas, including difficult spots such as the nose and ears, thanks to its range of handpieces with adjustable spot sizes.

Yes. In addition to hair removal, the Candela GentleMAX Pro is highly effective for treating a range of vascular and pigmented lesions.

The 1064 nm Nd:YAG wavelength is well-suited to targeting deeper vascular concerns such as leg veins, telangiectasia, and haemangiomas, while the 755 nm Alexandrite wavelength is ideal for superficial pigmented lesions, including sunspots, freckles, and café-au-lait marks.

The GentleMAX Pro integrates epidermal protection to maximise patient comfort and minimise side effects. Clinics can choose between the patented Dynamic Cooling Device™ (DCD™), which delivers a short burst of cryogen before and after each pulse, or the Air Cooling Compatible (ACC) handpiece that connects to an external chilled air system such as the Zimmer Cryo 7.

All options are designed to keep the skin surface comfortable and protected, enabling higher fluences to be delivered safely while maintaining consistent treatment outcomes.

Routine preventive maintenance is essential to keep the GentleMAX Pro operating at the manufacturer’s specifications. We recommend a full service every 12 months, or more frequently in high-volume clinics.

These services typically include calibration, safety checks, inspection of fibres and optics, cooling system tests, and verification of the Dynamic Cooling Device or ACC system. In between scheduled servicing, daily and weekly care, such as cleaning distance gauges, checking windows, and monitoring consumables, will further reduce the risk of downtime and performance drift.

Candela devices are designed to be dependable, but if your GentleMAX Pro shows an error code, it should not be ignored. Many alerts relate to consumables, connections, or cooling systems, but persistent faults can indicate the need for professional attention. For quick reference, consult our dedicated Candela fault codes page. If the code repeats or you are unsure whether the system is safe to operate, contact our engineering team. We can advise on initial checks, confirm whether it is safe to continue using the device, and arrange further diagnostics or repair as required.

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High-quality parts and equipment to ensure that your Laser or IPL device is functioning optimally.
Comprehensive maintenance, repairs, and upgrades to keep your laser or IPL device running at peak performance.
Fast turnaround times and competitive pricing.
Personalised service tailored to your clinic’s specific needs and requirements.