Medical & Aesthetic Laser Servicing & Repair Specialists

Laser Devices

Laser Servicing – What’s Involved?

Understanding how laser and IPL equipment work is essential for accurate diagnosis of these devices.

Today’s medical lasers utilise a variety of technologies, whether in isolation or in combination with other delivery platforms such as intense pulsed light, diode, radio frequency (RF) and more.

Our certified engineers provide fast, reliable repairs for broken handpieces and laser base units, whether you need a one-off repair or an ongoing service plan. We always stock common parts for the top brands of cosmetic lasers such as Candela, Alma, Cynosure, Ellipse, Asclepion and more.

Laser Servicing Options Tailored For Your Clinic

  • Preventive Maintenance
  • Laser and IPL Device Repairs
  • Applicator Repair and Refurbishment
  • Service Contracts
  • Flash Lamps Replacement
  • Laser Calibration
  • Professional Service Report
  • Telephone Support
Candela GentleMax Pro

Routine & Preventive Servicing

We also provide maintenance and routine servicing to keep your equipment running at optimal performance. It is important that you maintain your equipment on a regular basis, just as you would a car or any device with moving parts. We can test your equipment to ensure it is performing to OEM specifications. We also calibrate equipment, replace air and water filters and more.

Our engineers can identify potential issues early and provide cost-effective solutions, helping you avoid expensive emergency repairs later.

GoLaser Service Contracts

Our Service Agreements are designed to alleviate unexpected equipment downtime and minimise repair costs. We offer priority placement for Service Agreement customers.

 

  • 12-Month Agreement Term
  • No Labour or Travel Fees
  • Discounted Repair Parts
  • Unlimited Technical Phone Support
  • Unlimited Service Call Visits
  • 1 Annual Preventive Maintenance Services

Laser and IPL Device Repair

GoLaser provides expert repair services for both laser and IPL devices, ensuring your equipment runs efficiently and reliably. Our experienced engineers are equipped to handle a wide range of issues, using OEM parts to maintain manufacturer-grade performance for lasting results. With a focus on meeting the highest industry standards, we ensure your devices are restored for optimal performance, minimising downtime and maximising productivity.

Laser Device Repair

Our laser device repair services are designed to restore your laser systems to full functionality, no matter the complexity of the issue. Whether you are experiencing power loss, misalignment, or malfunctions, our independent engineers are trained to diagnose and fix problems with precision and accuracy. We provide tailored repair solutions that meet your business’s specific needs.

IPL Device Repair

IPL devices require expert handling to maintain their effectiveness in delivering non-invasive treatments. Our IPL device repair service addresses common issues like lamp failure, cooling system problems, or software glitches.

Our technicians have in-depth knowledge of various IPL systems, ensuring your device is repaired using the correct parts and techniques. We work to restore your equipment swiftly and efficiently, so you can continue offering safe and effective treatments without extended downtime.

Emergency Service Repairs

When your clinic’s equipment stops working, you need a quick solution. We provide rapid turnaround service repairs for laser and IPL devices across the UK.

Our expert team can often identify and resolve issues straight away, reducing downtime and helping you return to treating patients quickly. If the repair requires further work, your dedicated laser machine service engineer will remain in touch until a full solution is in place.

With rapid response times, you can count on us to get your systems back up and running when you need them most.

Why Is Regular Laser Maintenance Important?

  1. Ensuring your laser device’s longevity: Regular maintenance of your aesthetic laser device can help ensure that it lasts for a long time. This is because regular servicing can help to identify and fix any issues before they become major problems.
  2. Maintaining laser device performance: Proper maintenance can also help to maintain the performance of the device, ensuring that it delivers consistent and accurate results over time. This is particularly important for medical and cosmetic procedures where precision is critical.
  3. Ensuring patient safety: Regular maintenance of your aesthetic laser device is essential for ensuring patient safety. Proper servicing can help to identify and address any potential safety hazards, such as faulty components or degraded performance that could lead to adverse effects.

Laser Recalibration Services

At GoLaser, we understand that precision is key to the performance of laser equipment, which is why we offer specialised laser recalibration services to keep your systems operating at their best. Over time, even the most advanced laser systems can experience changes in accuracy due to factors like regular use, temperature fluctuations, or mechanical stress. This can lead to reduced performance, lower productivity, and costly errors in critical applications such as medical procedures, manufacturing, and research.

Our highly qualified team of independent engineers use cutting-edge diagnostic tools to ensure your laser equipment is recalibrated to the original manufacturer’s standards. Whether it’s realigning beams, adjusting power output, or fine-tuning targeting systems, we deliver the precision your operations require. Our recalibration process is designed to be quick and efficient, minimising downtime while restoring your laser systems to peak performance.

Laser & IPL Device Servicing FAQs

Find the answers to your questions about Laser & IPL Device Servicing in our list of frequently asked questions below.

We mainly specialise in Candela, Ellipse, Alma and Asclepion laser machines. We offer full servicing, repair, and refurbishment of laser devices and laser handpieces. We also sell Candela, Ellipse, Alma and Asclepion laser devices with an option to buy back your old device.

Common signs that your device may need repair include decreased performance, unusual noises, error messages, or inconsistent results. If you notice any of these issues, it is essential you have the handpiece repaired before commencing further treatments. Our service team is always on hand to give you further advice or to book your device in for a thorough evaluation. You should follow the manufacturer-recommended service schedule to ensure the longest lifespan and safest operation for your device.

Preventive maintenance involves regular inspections and upkeep of your laser and IPL devices to ensure they operate efficiently and avoid unexpected breakdowns. It helps extend the lifespan of your equipment and ensures optimal performance, ultimately saving you time and money.

How often your system needs servicing will vary depending on the type of laser device you own, but most laser systems require two services per year. To determine the optimal service schedule for your specific laser device you should follow the manufacturer’s recommendations. Consult our expert service team for advice on the best practises to follow and tailored recommendations based on your equipment and usage patterns. Regular servicing ensures the longevity and consistent performance of your laser device.

How often your system needs servicing will vary depending on the type of laser device you own, but most laser systems require two services per year. To determine the optimal service schedule for your specific laser device, you should follow the manufacturer’s recommendations. Consult our expert service team for advice on the best practices to follow and tailored recommendations based on your equipment and usage patterns. Regular servicing ensures the longevity and consistent performance of your laser device.

You can initiate a service request by filling out our online form on our website or by reaching out to us via phone on +44 203 576 2911 or email at info@go-laser.co.uk. Choose the method that is most convenient for you, and our team will guide you through the process, including scheduling an evaluation or repair service at your convenience.

The frequency of flash lamp replacement depends on the specific device and usage. Typically, flash lamps need replacement every 12 to 24 months, but consult our technicians for a precise schedule based on your equipment and usage.

Our Service Agreements include:

  • 12-Month Agreement Term
  • No Labour or Travel Fees
  • Discounted Repair Parts
  • Unlimited Technical Phone Support
  • Unlimited Service Call Visits
  • 1 Annual Preventive Maintenance Service

Yes. Our engineers can service and repair a wide range of laser and IPL devices, including those that were not initially supplied by GoLaser.

Yes. We provide a professional service certificate upon completion of each service for your records and compliance purposes.

Yes. Our engineers perform on-site servicing throughout the UK, bringing OEM-standard expertise directly to your clinic.

If you can’t find the answer you are looking for please get in touch with us to speak to one of our experts.

Why Choose GoLaser

At GoLaser, we provide comprehensive laser servicing backed by a team of highly skilled engineers with extensive industry expertise. We understand the importance of quality, which is why we use genuine OEM parts to ensure the best performance and longevity for your equipment.

Our fast turnaround times keep downtime very low, so your business can keep running smoothly without delays. With a commitment to precision and reliability, GoLaser offers a seamless, cost-effective solution for all your laser and IPL repair and maintenance needs. Trust us to deliver expert services that keep your laser and IPL devices operating at their best.

We are completely independent from manufacturers, allowing us to provide free, impartial advice (unlike many suppliers).